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Information

How to order

  • Order online
    1. Choose your product or acrylic sheet. Choosing of color, thickness and the size are offered (12"x12", 24"x24", 24"x48", 48"x48", 48"x72", 48"x96")
    2. After choosing the acrylic size, please specify the exact size that is needed
    3. Add the items to your shopping cart. After a product is added to the cart, a popup notice  is displayed and asks you  to "continue shopping" or "proceed to checkout"
    4. Shopping cart. In the shopping cart you can find the chosen items with number, prices, tax and total. Shipping to any state other then New York is not taxed. You can change the quantity here. Click "next" to calculate shipping
    5. Shipping calculation
      1. Choose here "Guest - calculate shipping". Enter your contact information then click "Next" for the shipping fee.
      2. Choose "Registration" if you want to create an account. Enter your contact information then click "Next" for the shipping fee.
      3. Choose "Login" if you already have an account. The shipping fee will be shown after you have login.
    6. Choose shipping method. After this step you choose your billing and shipping address. The shipping fee will be based on the zip code. After choosing the shipping method all the cost will be listed. This is where you can choose the payment method. "Please accept terms and conditions before proceeding" or click "Empty cart to cancel" for cancellation. 
    7. Confirmation. After you submit your order a confirmation mail will be sent to your email address. Please contact us if you do not get a confirmation mail.
 
  • Order email, phone, fax and at our store
Please include required specifications:
  1. Contact details (address, phone email)
  2. Dimensions in inches
  3. Material thickness and color (opaque, translucent or transparent)
  4. Sketch or drawing if nessessary
We will provide a quotation; as well as the estimated delivery time and also the shipping fee and services. After you place your order we will send you an invoice for the payment. When receive the payment we will fabricate your item and inform you about the delivery.
 
 
Cutting and tolerance

If you have not ordered edge finishing, the cut products will be supplied with unpolished, rough-sawed edges and with a cutting tolerance of +/- 1/16” (.06”) of the order format. The minimum dimension we cut is  a width of 1”. Please contact us if you need smaller cuts then 1”. Please note that the color of the product may deviate from the illustrated picture.

 

Shipping

We ship with UPS. The maximum packaging size for shipping is restricted to 165”. The maximum packaging size is calculated by (1 x length + 2 x width + 2x thickness). Packages can be up to 150 lbs (70 kg). Shipping charges depend on total weight and overall dimensions. We currently only ship to the 48 domestic US states, exclusive Alaska, Hawaii and Puerto Rico. As an option we can ship with your own carrier account. Only UPS account number swill be accepted.

  

Delivery Time

Depending on the design, color and quantity ordered, we will ship your order within a reasonable time from Brooklyn, NY 11201. Once your order is handed to UPS, you will receive an email with a tracking number. This will enable you to track the status of your shipment.

Estimated delivery transit time for UPS Ground:

  • West Coast USA: approximately 5-7 days
  • East Coast USA: approximately 2-3 days

Please note that we need generally 2-3 business days to get your order ready for shipment or for pickup.

       

Pickup

If you place an order to be picked up, then we will contact you when your order is ready.

 

Payment Method

We only accept payment via PayPal for two reasons. First, it´s safe for you and us. Every order is secure, because we never see your bank account, and you never see ours. Second, Paypal has a great dispute department. If an order is lost, customers can file a dispute with Paypal and  we will refund the purchase price or replace the order. On the other hand, Paypal protects us by denying wrongfully claim. Paypal accepts also mayor credit and debit cards.

Customer can checkout WITHOUT a Paypal account.

Here’s how easy the checkout works:

  1. Customers enter their name and shipping address.
  2. Customer are then prompted for their credit card, email address, and phone number.
  3. (Optional) After reviewing the customers information, the customer may choose to save their information by creating a PayPal account to make future transactions faster.

 

 

 

 

Sales Tax

We collect New York Sales tax for all shipments within the state of New York. Please choose your County for the tax. Shipping to other states has no sales tax.


Changes, Cancelation and Claims

It is important for us to fulfill customer orders as quickly as possible. Our process starts once the order is placed. Please contact us as soon as possible to make any change or cancellation. Orders that have been changed or cancelled, if they are already cut, will be charged a restocking fee.

Please report any damages, defect items and missing parts within three business days after delivery confirmation date.

 

Return Policy

All standard items are returnable for refund within 30 days of purchase. Please note that only products in salable condition will be refunded (less shipping cost and restocking charge). 

Please contact us for a return authorization. We will have UPS pick up your package from your home or business. 

Falken Design Corporation

2 Prince St,

Suite 3006

Brooklyn, NY 11201

Phone/Fax: (718) 522-5848

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Call 1 (646) 393-6394 or email: info@falkenacrylic.com

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